18:14 26 Jul 20Juan at Nevada SPA and Billiards is the most customer centric person I have ever worked with. He goes out of his way and is very happy to help in all aspects of the hot tub purchase decision and the subsequent installation as well as the associated landscape plans. If you want a full service expert then you should visit Nevada Spas and Billiards. Ask for Juan!
16:39 20 May 20We have just had our hot tub serviced by Juan and we want to say how appreciative we are for his expertise. Juan let us know everything that was being done and did the repair with great professionalism. He has a great persona and will always use Nevada Spas & Billiards for any service we need.
03:42 08 Nov 19I have been a customer of Juan’s for many years. He is a great person. He has always exhibited professionalism, is intelligent and has a great work ethic. He works hard, has technical knowledge and has the ability to please his customers. I live way out in the middle of nowhere and Juan often appears the same day I call or the next day. Anna, who usually answers the phone at Juan’s office is also a great person, always pleasant, and does whatever is needed to keep the customer happy. I highly recommend this place of business, in fact, when I finally needed a new spa, I bought it from Juan without hesitation.
19:39 17 Oct 19Best experience ever. They were prompt to respond, very competitive pricing, installed it and removed old spa as planned. My number one choice for spas! Would highly recommend them to anyone.
18:44 17 May 19Needed help with and older hot tub and we got it! So pleased with the repair, service, parts and new products we purchased.
17:46 15 Oct 18I went in for some chalk for our billiards room and ordered a fire pit for the back yard. Nick helped us pick one out that is just perfect!
15:01 08 Oct 18We love this place. My daughter is disabled and they went out of their way to get us the right spa and the right stairs for her. Amazing people
21:05 24 Feb 18Number one Spa store in Reno.
04:29 05 Jan 18We purchased our pool table here, and had excellent service and set-up. Good prices as well.
21:02 10 Nov 17I received my hot tub yesterday and it was expertly installed and extra supplies given. This is our second purchase from NV Spa and Billiards. We purchased one 2 years ago at our old home and received very good service while we owned it. It was delivered next day after purchase which was a nice surprise.
01:15 19 Sep 16Went to pick up chalk for hubby and found a pink camo cue stick for myself!!! I saw that stick the minute we walked thru the door. Tod was so easy to work with as we also looking for a couple of other things. I'm almost afraid to go back, but I know we will back!!!!
00:55 16 Sep 16Great Staff! Very knowledgeable and helpful. -David E Vaughn
19:59 16 Jul 16Great service
18:45 12 Apr 16Best spa place in Nevada or California. Well worth the drive for the customer service alone. Great selection, Juan is amazing. Been a repeat customer for over five years and will continue to purchase all of my game room and spa purchases.
17:25 22 Feb 16Nevada Spa & Billiards installed a high-end spa at my rental property at Lake Tahoe (Radiance) in 2009. I purchased the property just over a year ago and found that the parade of "Spa Experts" who had worked on the maintenance over the prior 5 years had done more harm than good.I tracked down the team from Nevada Spa and Billiards that handled the original installation and found the real experts. Their maintenance team arrives in a truck fully loaded with spare parts and can handle just about any repair on the spot. They know what their doing. No more "hey dude... I need to get a turbo encapulator, I think, and it will take to two weeks to get the cheap unreliable unit in from China....if I remember to order it." Seriously, there are real dim wits in this business. Just read the reviews out there and you will learn about all the ways poorly trained spa guys can screw up your spa. Nevada Spa and Billiards knows what their doing and will keep your investment in top shape. I'm so glad they were able to repair my spa of all the evils from the past five years and get it back in top shape. PS: They also installed the pool table at my property which is great. When it comes time to re-felt the surface....you know who I intend to call. RKL, customer since 2014.
00:59 19 Feb 16The only place I go for my billiard and spa needs in Reno. Always super friendly. Anytime they don't have something in Stock I need, they order it right away and always arrives in about 2 days. Cynthia always takes great care of me. Highly recommend!!
20:31 27 Jan 16Great service and great products would come back for more
23:00 21 Dec 15Great service, had what we needed, out the door with in 10 minutes